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What is SLA Analytics

SLA Analytics is a feature that enables Jira users to see the SLA time against any issue field, e.g. you can see how many SLA time issues there were in a specific status or how long it has been assigned to different users.

Overview

SLA Analytics allows you to create your own issue-level statistics based on any field (standard and custom) and on the SLA Agreement. 

The time shown in SLA Analytics is calculated against a selected SLA Agreement. It means that the time is counted only when the SLA time counter is active.

The reports are available in the SLA Analytics tab in the Activity section on the view issue screen. The statistics include activity from before the SLA Analytics was enabled. 

Adding SLA Analytics Metric

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Manage apps→ SLA Analytics.
    (info) Tip: Use a Keyboard shortcutg + g + start typing sla analytics

  3. Click the Add SLA Analytics Metric button.

  4. Fill in the Name field, select SLA Agreement and Issue Field in which the time value per status will be accounted.

  5. Confirm with the Create button.

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Please note that the chosen SLA Agreement will define the SLA Calendar used for the time calculation.

Editing SLA Analytics Metric

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Manage apps→ SLA Analytics.
    (info) Tip: Use a Keyboard shortcutg + g + start typing sla analytics

  3. Click the Edit button in the Operations column.

  4. Change the Name field, select SLA Agreement and Issue Field in which the time value per status will be accounted.

  5. Confirm with the Save button.

Deleting SLA Analytics Metric

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Manage apps→ SLA Analytics.
    (info) Tip: Use a Keyboard shortcutg + g + start typing sla analytics

  3. Select a desired SLA Analytics Metric and click the Delete button in the Operations section.

  4. Confirm with the Delete button.