Portal Notifications

To configure notifications for Communities Portal:

  1. Log in as a user with the Project Administrator role.

  2. Navigate to Admin menu → Projects and search for the desired project.

  3. In Project settings section locate Portal Notifications tab.

Please note: Portal Notifications won’t be sent if Jira Outgoing Server is not configured. Read how to configure Jira's Mail Server.

Portal Notifications

Communities Portal delivers its own set of notifications that can be configured regardless of standard Jira notifications. Those notifications will be sent only for events related to issues with type Post.

If you need to change the content of notifications messages, please contact our Service Management for the guidelines.

Post Notifications

Post Notifications can be generated for the following events:

  • Post created

  • Post deleted

  • *Post updated

  • Post status changed

  • Post votes updated

  • Post votes down

  • Post votes up

*Portal users will be notified only about changes in fields that are visible in Portal (Summary and Description).

Possible Recipients:

  • Reporter

  • Assignee

  • Follower

  • Portal users

  • Administrators

  • Portal moderators

Comment Notifications

Comment Notifications can be generated for the following events:

  • Post comment created

  • Post comment deleted

  • Post comment updated

  • Post comment pinned

  • Post comment votes down

  • Post comment votes updated

  • Post comment votes up

  • Post response to comment created

  • Post response to comment deleted

  • Post response to comment updated

Possible Recipients:

  • Reporter

  • Assignee

  • Follower

  • Comment Author

  • Portal users

  • Administrators

  • Portal moderators

 

To enable Portal Notifications for Communities Portal check the Use Portal Notifications box at the Portal Notifications tab.

To enable or disable a notification, check/uncheck the Enable box.

To exclude the current user from notification recipients click on ​icon in the Actions section.

To test a particular notification click Send test mail. An example notification will be sent to the email address configured with your account.