To configure notifications for Idea Portal:
Log in as a user with the Project Administrator role.
Navigate to Admin menu → Projects and search for the desired project.
At Project settings section locate Portal Notifications tab.
Please note: Portal Notifications won’t be sent if Jira Outgoing Server is not configured. Read how to configure Jira's Mail Server.
Notifications will be sent according to the existing project configuration. Read more about Jira notifications.
Important: Make sure that your customers will not receive internal Jira notifications about Idea issues events.
You can manually remove Reporter from notifications recipients at the project Notifications page (Project settings → Notifications).
To enable Jira Notifications for Idea Portal check the Use Jira Notifications box at the Portal Notifications tab.
Idea Hub delivers its own set of notifications that can be configured regardless of standard Jira notifications. Those notifications will be sent only for events related to issues with type Idea.
If you need to change the content of notifications messages, please contact our Service Management for the guidelines.
Idea Notifications can be generated for the following events:
Idea status changed
Idea votes down
Idea votes updated
Idea votes up
*Portal users will be notified only about changes in fields that are visible in Portal (Summary and Description).
Comment Notifications can be generated for the following events:
Idea comment created
Idea comment deleted
Idea comment updated
Idea comment pinned
Idea comment votes down
Idea comment votes updated
Idea comment votes up
Idea response to comment created
Idea response to comment deleted
Idea response to comment updated
Parent Comment Author
Session Notifications can be generated for the following events:
Assessment session created
Assessment session change status to planning
Assessment session change status to in progress
Assessment session change status to finished
Assessment session change status to archived
Assessment session updated
Assessment session deleted
Assessment session add user to committee
Assessment session remove user from committee
Assessment session add idea to session
Assessment session remove idea from session
Moscow rank created
Moscow rank updated
Assessment session change user status in session to in progress
Assessment session change user status in session to finished
Assessment session change user status in session to new
To enable Portal Notifications for Idea Portal check the Use Portal Notifications box at the Portal Notifications tab.
To enable or disable a notification, check/uncheck the Enable box.
To exclude the current user from notification recipients click on icon at the Actions section.
To test a particular notification click Send test mail. An example notification will be sent to the email address configured with your account.
You can have both Jira Notifications and Portal Notifications enabled for the same Idea Portal.