Attribute type is set globally and SLA Metric field is set only for the current configuration context.
Attribute Field types available
Current state of SLA Metric (e.g. Active, On Hold..).
Time spent on the issue after SLA Metric clock was started. (e.g. 6h 35m 43s).
Time spent in percent
Time spent on the issue in percent (e.g. 64%).
Remaining or Exceeded
Shows time remaining to complete SLA or exceeded time if SLA was breached.
Time remaining until SLA will be breached.
Time spent on the issue after a breach.
Time exceeded in percent
Time spent on the issue after a breach in percent.
Number of resumes
Number of times SLA Metric was resumed.
Active time percent
Percentage of time SLA Metric was in Active state.
Time in on hold status
Amount of time the SLA Metric was paused.
Time in current goal
Time to complete the SLA according to the goal (applies if the current goal is set as a fraction of time).
Date in current goal
Deadline date according to the goal (applies if the current goal is set as a Date field).
Searching SLA Metric Attribute Fields
Searching for SLA Metric State
SLA Metric State Attribute field supports the following searching operators: =, !=, in, not in. Valid operands are the SLA Metric States: Not started, Active, On hold, Finished, Exceeded, Cancelled (case-insensitive).
Searching for SLA Metric Times
SLA Metric time attributes are Time spent, Remaining or Exceeded, Remaining, Exceeded, Time in on hold status, Time in current goal.
Valid operators: >, >=, =, !=, <=, <, is, is not. Valid operands are time expressions and plain numbers (interpreted as seconds).
Searching for SLA Metric Number values
SLA Metric number attributes are Time spent in percent, Time exceeded in percent, Number of resumes, Active time percent.
Valid operators: >, >=, =, !=, <=, <, is, is not. Valid operands - any number.