Notification Providers

Notification Provider specifies the method of informing users about their SLAs. It may be defined as a communication channel.

These include configuring an already existing mail provider, creating a new custom SMS provider, or adding Slack as notification provider.

What's new?

Using Slack or working constantly with the mobile phone in your hand? This feature will always keep you informed about your SLAs.

 

Adding a Provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Click the Add Provider button.  

  4. Select your Provider Type:

     

  5. Confirm your choice with the Next button. 

  6. You will be redirected to the Create Notification Provider page. Follow the configuration steps specified for each Provider type.



Editing a Provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Locate needed Provider.

  4. Press Edit in the Operations section

  5. Confirm with the Save button.

Changing the Provider

When editing the Provider you can change it only within one Provider type, i.e. one SMS provider to another SMS provider. You cannot change Providers between different types. 

 

Disabling a Provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Locate needed Provider.

  4. Select Disable in the Operations section.   

  5. Confirm with the Disable button. 

 

Enabling a Provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Locate needed Provider.

  4. Select Enable in the Operations section.   

  5. Confirm with the Enable button. 


Deleting a Provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Locate needed Provider.

  4. Press Delete in the Operations section. 

  5. Confirm with the Delete button. 

 

Sending Test notification

By selecting the Send test notification option, you check if the notifications will be sent properly. Configuration screens may vary depending on the chosen Provider. 

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu →  Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
    Tip: Keyboard shortcutg + g + start typing notification providers...

  3. Locate needed Provider.

  4. Select Send test notification in the Operations section. 

  5. Configure your test Notification fields.

  6. Confirm with the Send button.

 

Useful links

www.twilio.com
www.slack.com/get-started/
www.clxcommunications.com
https://www.smsapi.com/en
https://confluence.atlassian.com/adminjiraserver075/configuring-jira-s-smtp-mail-server-to-send-notifications-935391635.html