Reporting & Analysis
Use JQL Search
You can define your search criteria in two ways. You can find your issues using basic search (Navigate to Issues > Search for issues, then enter your search criteria)
or using advance option (i. e. using the JIRA Query Language (JQL). SLA PowerBox comes with a bunch of JQL functions allowing you to search SLAs effectively and easily.
View SLA History
Each SLA Metric can be audited through its change history. All states change history is visible, so you can review all past events that impacted the Metric in both text or chart form. You can find your SLA History in each issue at the bottom of issue page in overlap SLA History
We provide 3 reporting gadgets that can help you understand how your organization deals with SLAs - Performance Gadget, Breached Report, SLA State Gadget.