The SLA PowerBox plugin allows you to create personalized calendars. You can pinpoint working days with exceptions such as days off or special working hours for particular days. SLA Metric will take into account the calendar when calculating the remaining time.
SLA Goals enable you to set the maximum time allowed for the execution of a particular task. You will be able to set rules for more specific issue scenarios and add any restrictions that may be necessary.
Tracking time with SLA Metric Field
SLA PowerBox - On-Time Service Delivery is designed to make the monitoring of the SLA execution easier. With the help of the SLA Metric Field, you can track the time intended for the particular issue. You can precisely determine when to start, pause, resume or stop the timer according to the issue status.
Plugin configuration is automatically backed up and restored. It is included in Jira backup/restore functionality.