Calendars

Calendars define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depending on your business needs.

Please note that 'Calendars' is a separate add-on installed with SLA PowerBox. If you own some of the other add-ons from CoreSoft Labs, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE -  a Monitoring Tool for Jira).


Creating a Calendar

  1. Log in as a user with the Jira Administrators global permission.
    Choose  > Add-ons. Select Calendars to open the created calendars page.
    (info) Tip: Use a Keyboard shortcutg + g + start typing calendars.
  2. Click the Add Calendar button.
  3. Fill in the Name and Description fields.
  4. Set Working days and hours and make other necessary changes. 
    (info) Use the tabs to determine working hours precisely: choose standard working hours, days off,  special support schemes and holiday schemes if needed.

     





  5. Click the Create button to confirm.

Editing a Calendar

  1. Log in as a user with the Jira Administrators global permission.
    Choose   > Add-ons. Select Calendars to open the Created calendars page.
    (info) Tip: Use a Keyboard shortcutg + g + start typing calendars.
  2. Select a desired calendar and click the Edit button in the Options section.
  3. Edit parameters and confirm with the Save button.

Deleting a Calendar

  1. Log in as a user with the Jira Administrators global permission.
    Choose > Add-ons. Select SLA Calendars to open Created calendars page.
    (info) Tip: Use a Keyboard shortcutg + g + start typing calendars.
  2. Select a desired calendar and click the Delete button in the Options section.
  3. Confirm with the Delete button.