Calendars
Calendars define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depending on your business needs.
Creating a Calendar
- Log in as a user with the Jira Administrators global permission.
Choose > Add-ons. Select Calendars to open the created calendars page.Tip: Use a Keyboard shortcut: g + g + start typing calendars.
- Click the Add Calendar button.
- Fill in the Name and Description fields.
- Set Working days and hours and make other necessary changes.
Use the tabs to determine working hours precisely: choose standard working hours, days off, special support schemes and holiday schemes if needed.
- Click the Create button to confirm.
Editing a Calendar
- Log in as a user with the Jira Administrators global permission.
Choose > Add-ons. Select Calendars to open the Created calendars page.Tip: Use a Keyboard shortcut: g + g + start typing calendars.
- Select a desired calendar and click the Edit button in the Options section.
- Edit parameters and confirm with the Save button.
Deleting a Calendar
- Log in as a user with the Jira Administrators global permission.
Choose > Add-ons. Select SLA Calendars to open Created calendars page.Tip: Use a Keyboard shortcut: g + g + start typing calendars.
- Select a desired calendar and click the Delete button in the Options section.
- Confirm with the Delete button.