We’ve just released a new version of SLA PowerBox with REST API expansion, SLA Metric Attribute and More!

REST API for SLA Analytics

Data for SLA Analysis can be now easily imported via REST API. The specific instructions for that can be found here:https://coresoftlabs.atlassian.net/wiki/spaces/SP/pages/1168965881/Exposing+REST+API+for+SLA+Analytics%22

Detailed Information on SLA Metric & SLA Metric Attribute Custom Field in REST API

The field can added and configured in accordance to specific needs. The full guide can be found on this page: https://coresoftlabs.atlassian.net/wiki/spaces/SP/pages/1128562701/SLA+Metric+Attribute%22

Slack Notifications - Compatibility with new oauth2 Slack API

The notifications are working with the new oauth2 Slack API without any problem. Here's more info on adding Slack notifications about SLA state changes: https://coresoftlabs.atlassian.net/wiki/spaces/SP/pages/137461888/Slack+Channel?search_id=c10c6f98-506c-46f5-a0c7-083d0d336410%22